We use cookies, similar technologies and tracking services

This website uses cookies, similar technologies and tracking services (hereinafter referred to as “Cookies”). These Cookies help to display our website, improve it based on your user behavior (e.g., via Salesforce Pardot) and present content aligned with your interests (e.g., LinkedIn Insights, Google Ads). We require your consent to use Cookies. Additionally, we incorporate content from third-party providers (e.g., Microsoft Azure for single sign-on authentication), which could involve transferring your data to the United States, a non-secure third country. By clicking Accept All, you consent to the use of non-essential Cookies and to your data being transferred to third countries. Clicking Refuse enables you to reject the use of non-essential Cookies. Please select which Cookies we may use under Details. More information, particularly about your rights as a data subject, is available under Details or in our Privacy Policy .

Details

Refuse

Accept

Below, you can activate/deactivate the individual technologies that are used on this website.

Accept All

Essential

These Cookies make a website usable by providing basic functions such as page navigation, language settings, Cookie preferences and access to protected areas of the website. Cookies in this category additionally ensure that the website complies with the applicable legal requirements and security standards. Owing to the essential nature of these Cookies, you cannot prevent their use on our website. Details about these Cookies are available under More Information.

Functionality and personalization

These Cookies collect information about your habits when using our web pages and help us to enhance your user experience by tailoring the functions and attractiveness of our web pages based on your previous visits, location and browser settings. They also enable access to integrated third-party tools on our website (e.g., Microsoft Azure for single sign-on authentication). This can involve transferring your data to the United States, a non-secure third country. If you refuse these Cookies, you might not be able to access the full functionality of the website. Details about the tools we use are available under More Information.

Analysis

These Cookies are used to compile basic usage and user statistics based on how our web pages are used. If you accept these Cookies, you simultaneously consent to your data being processed and transmitted to the United States by services such as Salesforce Pardot. Details about the tools we use are available under More Information.

Marketing and social media

These Cookies help third-party sources collect information about how you share content from our website on social media or provide analytical data about your user behavior when you move between social media platforms or between our social media campaigns and our web pages (e.g., LinkedIn Insights). Marketing Cookies from third-party sources also help us measure the effectiveness of our advertising on other websites (e.g., Google Ads). We use these Cookies to optimize how we deliver our content to you. The third-party sources and social media platforms we use can transfer your data to the United States, a non-secure third country. If you accept these Cookies, you simultaneously consent to your data being transferred and processed as described above. Details about the tools we use and our social media presence are available under More Information.

More information

Save Settings

DXQsupport

Excellence through cooperation and service.

DXQsupport offers customers an extensive service-package for operating and maintaining Dürr’s digital solutions. By assisting throughout the complete software lifecycle, availability, performance and quality are increased and maintained. The difficulty of maintaining a software solution is caused in a large part by the velocity at which the industry is changing. In order to keep up with this pace, regular updates and hotfixes are provided to ensure that the systems are up-to-date. However, the volatile nature of live production also requires constant monitoring and a quick response in case of a failures. Dürr keeps a team of experts available around-the-clock to monitor customer installations and respond quickly to ensure maximum availability. These services are enhanced by an extensive, modular training catalogue that empowers operators to access the full potential of their digital portfolio.

DXQsupport Benefits

  • Increased Performance, Quality, Availability and Security
  • One central hotline for all digital Solutions from Dürr
  • Regular updates ensure security and stability
  • Increased know-how through tailored trainings

Products of DXQsupport

Dürr’s digital hotline is the central point of contact for any critical events concerning the DXQ-Solutions. With direct access to system experts, a quick response time and an efficient disaster recovery are guaranteed. However, solving the problem is only the first step. Dürr’s digital hotline offers services beyond those of a traditional third level support. Regular system health checks, continuous database administration and dedicated ramp-up audits ensure that irregular behavior is caught before it is too late. Through a collaborative approach and continuous service improvement, the stability and performance of the system as well as the process are enhanced over time.

Functions

  • One hotline for all digital solutions
  • Direct access to third level system experts
  • Guaranteed response time
  • Extended Services (System Audits, Database Administration, Ramp-Up Assistance)

Benefits

  • Quick disaster recovery
  • Increased availability and stability
  • Assistance during production modifications
  • Enhanced performance

In order to realize the full potential of the DXQ portfolio, Dürr offers a modular training system to qualify users and operators according to their daily business. Building on a user-focused operator training, the qualification of key-users creates a first point of contact in case of problems or questions about the systems. In order to enable a constant maintenance and monitoring of the system on-site, an administrator training builds on the previous know-how by providing specific information abut the system architecture, baseline performance and fault identification. This training is extended by the 2nd level support training, which qualifies a fully functional support team for incident and problem management through the customer. Alongside this main path various other trainings for system modification and operation are available.

Functions

  • Trainings tailored to daily business needs
  • Various qualification levels for operators and IT-Administrators
  • Extensive training options about system modifications

Benefits

  • Maximum efficiency of operators and users
  • Quick response time in case of problems with local know-how
  • Customers can execute system modifications independently

The automotive production landscape is changing rapidly and so are the customer requirements and technologies related to the related software. Keeping up with this pace requires a regular interval at which hotfixes and updates are provided to existing installations. These updates are provided within maintenance contracts and assure that the customer installation has a current software version that ensures stability, performance and most importantly security for production.

Functions

  • Regular updates and hotfixes
  • Evaluation of security and automatic publishing of emergency fixes
  • Updated features through the regular release cycle

Benefits

  • Security
  • Stability
  • Performance
  • New features

DXQgateway is the industry 4.0 enabler in brownfield plants. The solution acquires all data from existing plants and establishes the link to Dürrs’ DXQ software products. No matter the type, generation, or original manufacturer, Dürr offers individual and comprehensive solutions to digitize the entire paint shop.

Functions

  • Data acquisition module is able to record available data across all processes 
  • Possibility to connect to further DXQ software products in order to process data even further

Benefits

  • Data acquisition of brownfield plants and non-Dürr equipment
  • Avoiding unnecessary replacement of well-working application technology to ensure data collection
  • Gathering available data in near real-time